Refund policy

At BIGIL, customer satisfaction is important to us.

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

• Item must be unused and in original condition
• Item must be returned in original packaging
• Proof of purchase is required

The following items may not be eligible for return:

• Personalized products
• Gift cards
• Clearance or final-sale items
• Hygiene-sensitive products where applicable

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Provide:
• Order number
• Description of issue
• Photos of the product and packaging

Once the returned item is received and inspected, we will notify you of the approval status.

Approved refunds will be processed within 7 business days.

Refunds are issued to the original payment method used during checkout.

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Orders may be cancelled before shipment. Once shipped, cancellation requests may not be possible.